Empathy
Which roles require it and how much it matters — mapped across real job-role profiles.
Short answer: Empathy is asked for by 10 of the 103 job-role profiles Skilture maps, and is a core requirement in 8 — most heavily by Customer Success Manager, Customer Support Executive and HR Manager.
Source: Skilture's 103 job-role profiles · Updated
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- Roles that list it
- 10 of 103
- Core requirement
- 8 rolesnon-negotiable there
- Skill type
- Interpersonalsoft, behavioural
Who hires for Empathy?
The roles in Skilture's catalogue that list Empathy, and how heavily each one weights it.
Customer Success Manager
Required as a soft skill.
Customer Support Executive
Required as a soft skill.
HR Manager
Required as a soft skill.
Pharmacist
Required as a soft skill.
Physiotherapist
Required as a soft skill.
Registered Nurse
Required as a soft skill.
School Teacher
Required as a soft skill.
Teacher
Required as a soft skill.
UI/UX Designer
Required as a soft skill.
UX Researcher
Required as a soft skill.
Targeting one of these roles? Grab the ATS resume keywords:
How interviewers test Empathy
Real questions from Skilture's interview banks, with what the interviewer is listening for.
Customer Success Manager · advanced
An angry customer threatens to churn over a bug. How do you handle it?
Listen for: Strong answers listen, acknowledge the impact, coordinate a fix, and follow up, staying calm. Getting defensive or over-promising are red flags.
Customer Support Executive · basic
How do you show empathy to a customer who is upset or confused?
Listen for: Strong candidates listen, validate the customer's feelings, and reassure them, making them feel heard. Being robotic or dismissive is a red flag.
Customer Support Executive · intermediate
How do you handle a customer who is being rude or unreasonable?
Listen for: Look for staying professional and calm, de-escalating, and setting boundaries respectfully. Taking it personally or responding rudely is a red flag.
What roles that use Empathy pay in the US
Annual wages in US dollars for the roles above: median, and the 10th–90th percentile range.
| Role | Median | Range |
|---|---|---|
| HR Manager | $149,280 | $88,200 – $267,810 |
| Customer Success Manager | $148,270 | $73,170 – $290,540 |
| UI/UX Designer | $104,000 | $53,750 – $201,550 |
| Registered Nurse | $97,550 | $68,940 – $137,470 |
| Teacher | $72,040 | $48,780 – $107,600 |
United States, USD. Source: O*NET OnLine (BLS Occupational Employment and Wage Statistics), 2025; each median links to its occupation. India (INR): no sourced figure for these roles yet, so none is shown.
Skills that pair with Empathy
Employers hiring for Empathy most often ask for these alongside it.
Put Empathy to work
Does your resume show Empathy?
Score your resume against a role and see which of its skills you show and which are missing.
Can an ATS read your skills?
A skill a parser cannot extract does not count. See what an Applicant Tracking System reads.
Placements coming up?
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Empathy: common questions
- Is Empathy worth learning in 2026?
- Empathy is listed in 10 of the 103 job-role profiles Skilture maps, and it is a core requirement in 8 of them. Explore the roles above to see where it matters most, then run a free skill gap analysis to see if you already have it.
- Which jobs require Empathy?
- Roles that ask for Empathy include Customer Success Manager, Customer Support Executive, HR Manager, Pharmacist, Physiotherapist, Registered Nurse, School Teacher, Teacher, UI/UX Designer, UX Researcher. You can check how your own skills match any of these roles with Skilture's free skill gap analysis — no signup required.
- How do interviewers test Empathy?
- A typical question, from Customer Success Manager interviews: "An angry customer threatens to churn over a bug. How do you handle it?" What the interviewer listens for: Strong answers listen, acknowledge the impact, coordinate a fix, and follow up, staying calm. Getting defensive or over-promising are red flags.